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We are an online store and do not have a retail sales counter or collection facilty. Ordering From Aerial Shack: Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout”, you will then be asked to provide details so that we can process the order. Upon ordering from Aerial Shack Ltd you are agreeing to these terms and conditions. *Delivery: Items in stock, ordered before 3pm, will be dispatched on the day of purchase (some forms of payment can take around 20 minutes to clear your payment so it's best to order before 2.30pm). Delivery times vary from 2-5 days. Please note we do not have a live stock system so if you are in a hurry for your item please phone and check we have stock. Contact Our phone number is at the top of every Web page (phone line can get very busy). Click Contact Details to email us, please allow up to 48 hours for a reply. Payment: We accept payment by Cash, PayPal and safe online payments with your credit or debit card through Sage Pay. Buyers from outside the UK please check first that we can post the item to your country. Postage charges - UK Mainland (excludes areas of Scotland) Goods up to the value of £5......................£1.99 Goods up to the value of £20....................£2.99 Goods up to the value of £50....................£4.99 Over £50...............................................FREE Some areas of Scotland, Highlands, Islands and Northern Ireland Goods up to the value of £5..................... £1.99 Goods up to the value of £20....................£5.99 Goods up to the value of £50....................£12.99 Goods up to the value of £500...................£16.99 This includes the following postcodes: AB31-38, AB41-45, AB51-56, FK19-21, HS, IV, KA27-28, KW, PA20-49, PA60-78, PH1 1, PH1 3, PH1 4, PH5-9, PH10 6, PH10 7, PH15-PH26, PH30-34, PH49-50, ZE, BT, IM, TR21-25, GY, JE. European Delivery Goods up to the value of £20 : £10.99 Goods up to the value of £50 : £12.99 Goods up to the value of £300 : £15.99 Poles over 2m need to be ordered before 12pm to be despatched same day and normally take 2 days for delivery. We are unable to deliver longer length poles and very heavy items to some postcodes. We reserve the right to charge extra for orders of particulary long or bulky items where we will incur extra courier charges. If you are out for delivery our couriers will either leave goods with a neighbour if they deem it safe to do so, or attempt a second delivery. If you are still out after the second attempt the goods will be returned to us and further delivery charges may be incurred. Please do not reject goods because of box damage as the goods inside may well be undamaged. If the packaging is damaged mark 'packaging damaged' next to your signature. If after inspection you find the goods are damaged please contact us and we will arrange to swap them over. If rejected goods arrive back to us in undamaged condition a return postage charge may be incurred. Packaging: At Aerial Shack, we want you to receive your purchase in the same great condition it left us. We use only good quality materials for packaging and wherever possible we recycle packaging material. We too buy online and can assure you no one takes better care of your purchases. Returns/Refunds/Substitutes/Cancelling an order: If you are not happy with your purchase and wish to return it, please notify us by letter or email within 7 working days after receipt of your item. You will be given a returns number. Please mark the outside of the returning item with this number. Goods returned without a returns number on the outside will be left unopened. Returned items (that are not faulty or damaged in transit) must be in unused 'as new' condition. Trade customers will be charged a 15% restocking charge for unwanted items. If you are cancelling an order that has not yet been despatched please send a confirmation email notifying us of the cancellation. Please ensure the email contains your Aerial Shack order number and your name and address. Orders may not be cancelled without this confirmation email. We shall not be liable for postage costs on unwanted (non-faulty) returns or cancelled orders where a confirmation email was not sent before we despatched the order and where applicable we shall charge the full postage charge on these items. If non-faulty returns are not in as-new condition they will be returned back to the customers after the customer has paid for the return postage cost. Return it to us at the address on the website by a recorded means (not special delivery). We will refund all postage costs if an item arrives damaged due to our negligence, faulty or we have sent the wrong item. We will not refund any postage costs for any other circumstances. Items lost or damaged in the post are insured, we will refund/replace and we will claim from the relevant postal services should this be necessary. We will not accept an item is lost in the post untill 10 working days have elapsed from the day after postage (UK only) (please note Royal Mail say 15 working days). Trade customers will only be issued a credit note on unwanted goods and must pay all postage costs. Incorrectly addressed or insufficiently addressed items (where the customer has entered the delivery address) that go missing in the post, or are returned to us, will not be compensated for. Where free delivery is given, returns may incurr a delivery charge (this includes the return of part of an order-where we have to test the items) and this will be deducted from any refund. Refunds are issued within 21 days. Note: trade and account customers refunds are issued at the end of the month following invoice. All items carry a 12 month warranty. Under warranty items are to be 'returned to base' by the customer, if testing proves the item to be faulty then we will repair any defect that arises due to faulty materials or workmanship free of charge or replace. The Warranty on the replacement product will continuously run from the original purchase date of the original product. This Warranty will be invalid if: faults arise as a result of negligence, item is incorrectly installed or used, tampered with or altered in any way. This Warranty applies to UK mainland and Channel Islands only. Any claims made under the terms of the Warranty must be supported by the original invoice or bill of sale issued at the time of purchase The Warranty is not transferable between other EU Countries. For items sold outside the UK mainland postcodes and Europe the customer shall be liable for all extra postage costs when returning items for testing or repair and for the return postage costs. In very rare instances we will send an alternative product, the product sent shall fulfill exactly the same role as the product ordered, and be of the same quality, similar value and cosmetically very similar or if different cosmetically will only be sent when appearance is irrelevant to the products use. Where the product is of less value we will refund the difference, and if of higher value, there shall be no additional surcharge applied. Please note all website pictures are representations of the product and the product may vary slightly. Special Order items. Certain items such as cut lengths of cable, extension leads, some Status spares and specially ordered items are not returnable unless faulty or at our discretion when a restocking fee may be charged. If you would like to find out more before you purchase please call. Telephone Ordering. If you place the order by phone, please check what you have ordered by logging into the account details given to you-notify us by telephone immediately of any errors. We will not accept liability for wrongly ordered/entered goods after delivery. We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions. These Terms and Conditions do not affect your statutory rights. Privacy Policy Aerial Shack do not disclose buyers' information to third parties other than for goods delivery purposes. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service. Recycling Information Recycle your old electricals here! If you’re buying a new electrical item, we will recycle your old one for free Unwanted electrical equipment is the UKs fastest growing type of waste. Please do not throw electrical equipment (including those items marked with the crossed out wheeled bin symbol) in your bin. This is because: - Many electrical items can be repaired or recycled, saving natural resources and the environment.
- If we do not recycle electrical items they will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
The Waste Electrical and Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by offering all customers buying new electrical equipment free take-back of their old electricals on a like-for-like basis in our stores. Unwanted items should be returned within 28 days of purchasing your new product.
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