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We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions. Ordering From Aerial Shack: Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout”, you will then be asked to provide details so that we can process the order. Payment: We accept payment by Cash, Cheques (sent by registered mail), PayPal, Google Checkout and safe online payments that allow you to pay with your credit or debit card through Sage Pay. Buyers from outside the UK please check first that we can post the item to your country note, WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS IN ANY OTHER CURRENCY OTHER THAN GB POUNDS STERLING £’s.
Delivery:
ZONE 1&2 UK MAINLAND, ZONE 3 OUTSIDE UK MAINLAND, ZONE 4 EUROPE. The map above is a guide only-certain postcodes may still be 'out of zone'. Europe delivery charges are set to cover large items such as satellite dishes. If you are in Europe and wish to purchase smaller items, such as LNB's, then please phone and we will charge a more reasonable P&P charge. Items in stock, ordered before 2pm, will be dispatched on the day of purchase. Most UK mainland deliveries are sent by 24 hour postage/courier so should be recieved the next working day (not Saturday or Sunday). Please note this is not guaranteed and is reliant on couriers/Royal Mail. Please note we cannot guarantee or be held responsible if an order fails to arrive on time. We will however refund any extra charges that have been made for Special delivery but will not be liable for any compensation beyond this. European deliveries are often by road and may take 5 - 12 working days. Our normal delivery charges are as follows: Rates are calculated by weight and value of products. Rate 1. Zone 1 & 2 (most products up to £20) - £2.99 Rate 2. Zone 1 & 2 (most products up to £50)- £4.99 * Orders over £50 - FREE P&P (to most of Zone 1 & 2) * Next Working Day Delivery if ordered before 2pm Customers in certain regions (Some areas of Scotland, Highlands and Islands) may be charged extra for the delivery of some items (even on orders over £50 which are normally free delivery). These deliveries wil be 3/5 working days. We always do our best to avoid this by using alternative delivery methods (Royal Mail) but items such as long poles/heavy items have to be sent via courier and they charge us extra for delivery to some regions. We regret that some items, such as long poles, cannot be shipped outside of mainland UK and some bulky items may not be economic for us to ship to certain areas within the UK. In this case you will be notified and a refund issued. Aerial Shack reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate. If you are out for a delivery the courier will attempt to leave your items with a neighbour. Packaging: At Aerial Shack, we want you to receive your purchase in the same great condition it left us. We use only good quality materials for packaging and wherever possible we recycle packaging material. We too buy online and can assure you no one takes better care of your purchases. Returns/Refunds: If you are not happy with your purchase and wish to return it, please notify us by letter or email within 7 working days after receipt of your item. Returned items (that are not faulty or damaged in transit) must be in unused 'as new' condition. Return it to us at the address on the website by a recorded means and please return the delivery note / invoice with the item and state the reason for the return. We will refund all postage costs if an item arrives damaged due to our negligence, faulty or we have sent the wrong item. We will not refund any postage costs for any other circumstances. Items lost or damaged in the post are insured, we will refund/replace and we will claim from the relevant postal services should this be necessary. We will not accept an item is lost in the post untill 7 working days have elapsed from the day after postage (UK only) (please note Royal Mail say 15 working days). Incorrectly addressed or insufficiently addressed items (where the customer has entered the delivery address) that go missing in the post, or are returned to us, will not be compensated for. Where free delivery is given, returns may incurr a delivery charge and this will be deducted from any refund. Please note certain items such as cut lengths of cable, extension leads, some Status spares and specially ordered items are not returnable unless faulty. If you would like to find out more before you purchase please call. Please note these Terms and Conditions do not affect your statutory rights.
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